PACS Urgent Care
Privacy Policy
1. Introduction
PACS Urgent Care (“PACS,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at pacsurgentcare.com, use our online services, or interact with us digitally. Please read this policy carefully. If you disagree with its terms, please discontinue use of the site.
This policy applies to the website only. For information about how we handle your protected health information (PHI) in the course of providing medical care, please refer to our Notice of Privacy Practices.
2. Information We Collect
Information You Provide Directly
- Contact form submissions (name, phone number, email address, message content)
- Online check-in or appointment requests submitted via ClockwiseMD
Information Collected Automatically
- IP address and general geographic location (city/region level)
- Browser type, operating system, and device type
- Pages visited, time spent on pages, and referring URLs
- Cookies and similar tracking technologies (see Section 5)
3. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide customer service
- Schedule and confirm appointments
- Improve our website functionality and user experience
- Send administrative communications (appointment confirmations, etc.)
- Comply with legal obligations
- Protect the security and integrity of our services
4. Third-Party Service Providers
We work with third-party vendors to operate our website and services. These vendors may access information only as necessary to perform services on our behalf and are required to protect it appropriately. Our current third-party service providers include:
- ClockwiseMD — online check-in and appointment scheduling
- Athelas — online bill payment processing (interact.athelas.com)
Where required by HIPAA, we maintain a Business Associate Agreement (BAA) with any vendor that may process protected health information on our behalf.
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance functionality and analyze site usage. Types of cookies we use:
- Essential cookies: required for basic site operation
- Analytics cookies: help us understand how visitors use the site (e.g., page views, traffic sources)
You may disable cookies in your browser settings. Note that disabling cookies may affect some site functionality. We do not currently respond to browser Do Not Track signals.
6. How We Protect Your Information
We implement appropriate administrative, technical, and physical safeguards to protect information collected through our website, including:
- HTTPS encryption for all data transmitted to and from the site
- Security layer providing WAF and DDoS protection
- Access controls limiting who can access website systems
- Regular security reviews and software updates
No data transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
7. Children’s Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it.
8. Links to Third-Party Sites
Our website may contain links to third-party websites (e.g., Google Maps, insurance portals). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
9. Your Choices
You may contact us at any time to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Opt out of non-essential communications
For requests related to your medical records or PHI, please refer to our Notice of Privacy Practices or contact our Privacy Officer.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the revised policy on our website with an updated effective date. Your continued use of the site after changes are posted constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this Privacy Policy, please contact us:
PACS Urgent Care — Privacy Officer
3481 N Beauregard St, Alexandria, VA 22302
17067 Merchants Dr, Ruther Glen, VA 22546
Alexandria: (571) 290-3614 | Ruther Glen: (804) 220-6044
Website: pacsurgentcare.com
© 2026 PACS Urgent Care. All rights reserved.